• Before Purchase: Questions and Answers

This article has answers to the most common questions our users ask before purchasing FlippingBook Publisher:



What is your product about?
FlippingBook Publisher is professional desktop software for designers, marketers and enterprises. Using FlippingBook Publisher you will be able to create unique interactive content, by converting your existing PDFs to online publications with a real book feel and a page flipping effect. The perfect solution if you want to deliver your content in the best possible way — fast, readable and classy on desktop and mobile devices.



How does your licensing model work?

FlippingBook Publisher is bought as a perpetual license. We offer the possibility to buy additional upgrades and services as required.

  • If you buy a FlippingBook Publisher license, then you pay a one-time fee and you can use the software forever. It’s yours. You can make as many publications as you like, upload them to your website, and they will stay there until you decide to delete them.
  • In addition to your license, you can buy additional workstations if you plan to use the software to create publications with multiple users/from multiple computers.
  • Support and updates are free for the first year. After the first year, you will have to renew your 'Support and Updates' contract if you want to continue to enjoy these benefits.
  • If you plan to upload your publications to our FlippingBook Cloud (which is fast and simple) then you can upgrade 'Support and Updates' contract to include 'Unlimited Cloud'. 

For more detailed information see our article about Licensing options.



Will I have to make any further payments after I bought a license?

Some additional services that we offer are paid, so you can choose the optimal solution for your situation without paying for things that you don’t need:

  • Additional workstations
  • Updates and support after the first year
  • Unlimited Cloud hosting

For more details have a look at our article: Options for your FlippingBook Publisher license

Price info is available in our FlippingBook Publisher Pricing Plan 



Will any services be renewed automatically?

That’s up to you to decide. If you buy a license, then we don’t automatically renew anything. If you later decide to add any 'renewable' services yourselves then you have the option to renew them automatically. You can cancel this at anytime.



How can I pay and how do I get the product?
Both purchase and receipt of the product are done online. Once you press the «Buy» button on pricing page, you will be able to choose payment option which is the most suitable for your situation.

The following payment options are available as you proceed:

  • Credit card. This payment is done directly on the website.
  • PayPal. After submitting your order, you will receive a link to PayPal where you can make your payment.
  • Wire Transfer. Please note that unlike other payment options, you don’t have instant access to the software as orders can take up to several days to be completed.
  • Purchase order. This payment option is available to corporate customers only, in case you need an invoice before making the actual payment.
  • In some countries, additional local payment methods are available.

Once the order is placed and completed, you will receive a confirmation email from us, containing a link to your personal account, and login and password information to access it.

The «Billing History» section of your account will contain a downloadable invoice for the purchase you have just made with us.



Can I get my money back after purchasing your product?
We offer a 30 days money back guarantee for FlippingBook Publisher. After the 30-day period we provide refunds at the company’s sole discretion, e. g. If you have encountered technical difficulties, and despite help from our Customer support, we can’t make the product work for you. Please check our full refund policy for details.



Is there a free plan, or are there any special rates?
There’s no free plan for FlippingBook Publisher—sorry! 'Free' generally speaking either means 'inferior quality' or 'full of advertising'. Neither of those are part of our philosophy. However, FlippingBook is free during your trial period, as described below. For renewals, we offer a 15% discount if you renew for 2 years at once.



Trial limitations
The trial version has pretty much all functionality that is included in the Business Edition. There are a few limitations:

  • You can import up to 10 pages. In the full version it is possible to import up to 2 000 pages into each project.
  • Copyright button, watermarks and logo of FlippingBook can’t be removed. In full Business version you will be able to edit all these components.
  • Your trial publications will be available on FlippingBook Cloud for 30 days. After this period you also won’t be able to upload any new publications.
  • If you purchase the full version, your old trial publications cannot be moved to your new license.



Do you have any API available?

No, we don’t have any API that can be used to create the publications automatically available for our customers; however, if you’re looking for a way to fasten the conversion process, you may be interested in our solution - FlippingBook Automation Server, which is a part of FlippingBook Publisher Enterprise edition. It allows you to create a “conveyor”-like system which picks up PDF files you put in a “hot folder”, applies your custom template to them and then converts them into the files ready to be uploaded on your web server. You can see a brief overview of this tool here.



How many publications can I store?
You can upload as many publications as you want to your own servers. If you want to upload to our Cloud instead of to your own server, then it depends. By default, you can have 3 publications online at the same time (for the first year, you will have to renew to continue using our Cloud for the second year).  If you need more than 3 publications then you will need to switch your support contract to 'Support, Updates and Unlimited Cloud'.



Will I be able to downgrade my license?
Our starting point is to offer you the solution that best suits your needs. That being said, it is not always possible to downgrade without substantial implications. If you want to downgrade, then you can send us a message to support@flippingbook.com and explain your situation. We will discuss the consequences with you, and try to find a suitable solution, but we cannot promise that a downgrade is possible in all situations.



Do you offer Customer Support?

Yes, of course. We have round the clock support on working days, and limited support during weekends. Feel free to contact us for help on how to purchase, use FlippingBook Publisher or get any technical assistance. You can reach us by leaving your request here (we can also call you back), sending us your request to support@flippingbook.com or contacting us on live chat. The chat box can be found in the bottom right corner of www.flippingbook.com. We usually reply within an hour to any support request.

If you prefer to find answers to your questions yourself, then can also visit our extensive Help Center for software documentation, legal information and FAQs.


Haven’t found an answer to your question? Send us a message —we’ll answer right away!

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