What to do if your payment failed?

If you pay for your FlippingBook Online account by credit card, our attempt to charge the card may fail. Perhaps there were insufficient funds on the card, perhaps it has expired, or maybe you have lost the card we have on file. 

When the payment fails, your FlippingBooks don’t immediately go offline. We put your subscription On Hold for a 14-day grace period. Over the next 14 days, we will make several attempts to charge your card again. We will also reach out to you to inform you that the charge failed.

If you notice that your subscription is On Hold, and want us to charge your card right away (e.g. because there were insufficient funds and you now replenished the card) then that is possible:

• Go to the Subscription section of your Online account  
• Click on Update your payment method link.
  
• Confirm your card details, enter your security code, and press Next.
• Allow up to 30 minutes for the attempt to be processed.
• If this does not work, your card is valid, and you have enough funds on it, you may need to authenticate the payment as described below! 

Strong Customer Authentication 

For some credit card transactions, banks require you to authenticate the payment. This can even apply to subscription renewals! Your bank decides the exact criteria (i.e. to which transactions it applies) and mechanisms (how to authenticate exactly). The most common mechanisms are to confirm the payment on your smartphone, enter a code sent to you by SMS, or acknowledge a push notification. 

If your attempt to update the payment method fails, please check the billing address for your license, including the spam folder. Note that the billing address may differ from your registration email.

You should have received an email from no-reply@cleverbridge.com on the date your autopay failed with a subject that starts with 'Reference#...'.  This email gives more information about the decline. If the reason is that authentication is required, the email will contain a Confirm payment button. The rest of the process depends on your bank. 

Please contact us if you have any difficulties during the process.